User Guide

You can order products by following the steps below, from product selection to payment.
Inquiries and order shipments will be handled on business days.

1. On the product page of your choice, select the quantity and click "Add to Cart" to proceed to the cart page.

2. You can check and set the following on the cart page.
・Change quantity: You can change the quantity in the quantity display area.
・Delete: You can delete the selected product.
・Confirm your order amount: You can check the total amount of your order.

3. After clicking the [Checkout] button on the cart page, you will be taken to the customer information entry page. Enter your customer information, select your payment method and billing information, and click [Pay Now] to complete your order.


*Please confirm your order details. It may be difficult to change your customer information after your order has been completed. Please pay particular attention to the following details and make sure there are no errors before completing your order.

・Confirm payment method: It is not possible to change the payment method after placing an order. If you wish to change the payment method, please cancel your order and place it again.

2. 商品を買い物カゴに⼊れる

ご希望の商品ページで、数量を選択の上、「カートに追加する」をクリックでカートページへ進みます。
選択された商品がカートに追加されます。（※この時点では注⽂したことにはなりません）

3. カートページにて以下のご確認、ご設定ができます。
カートページは画面右上にカートアイコンからご確認いただけます。

・数量の変更：数量表示部分にて数量の変更ができます。
・削除：お選びいただきました商品の削除ができます。
・ご注文金額の確認：ご注文いただきました合計金額のご確認ができます。

4. カートページより【ご購入手続きへ進む】ボタンもしくは【会員登録しないでご購入手続きへ進む】ボタンをクリックされましたら、お客様情報入力ページへ進みますので、お客様情報の入力、支払い方法、請求先情報をお選びの上、【今すぐ支払う】をクリックしていただきましたらご注文完了となります。
ご注文前に新規会員登録をしていただきますと、次回からスムーズにお買い物をしていただけます。

※ご注文内容の確認のお願い
ご注文が完了してからのお客様情報の変更はご対応が難しい場合がございます。特に、下記記載内容にはご注意いただき、お間違いが無いか確認した上でご注文を完了するようお願いいたします。

※決済方法の確認のお願い
ご注文後の決済方法変更は不可となります。ご希望の場合は、一度ご注文をキャンセルして再度ご注文いただくこととなりますので、お客様サポートまでお問い合わせください。

5. ご注⽂⼿続きが完了いたしましたら、ご登録いただいたメールアドレス宛に「ご注⽂受付完了⾃動返信メール」を送信させていただきます。

お問い合わせの際に必要となる情報を含んでおりますので、お⼿元に部品が届くまで、⼤切に保管くださいますようお願いいたします。

領収書をご希望の⽅は「マイページ」よりダウンロードしご利⽤ください。

※会員登録なしでご購⼊された場合は、ご注⽂の商品が到着後にお問い合わせフォームよりご連絡ください。

Once an order has been completed, it cannot be changed from My Page, etc. If you need to make any changes, please contact us via the " Customer Support " page. Please note that we may not be able to respond to your request depending on the content. Thank you for your understanding.

Currently, only credit card payments are accepted.

The following credit cards are available:

VISA, MasterCard, American Express, JCB

Credit card customer receipts do not exist as payments are made electronically.
For details of your usage, please refer to the statement from your card company.

・Refunds will be made via the payment company. Please note that depending on the closing date, the payment may be withdrawn once and then refunded at the time of billing from the following month onwards.

ご⼊⼒されたクレジットカード情報は、直接決済会社（Shopify Payment）に暗号化されて安全に送信されます。
当店ではお客様のカード情報をお預かりすることは⼀切ございませんので、安⼼してご利⽤ください。


※お⽀払い回数は1回払いのみとさせていただきます。
※ご注⽂受付後（決済完了後）の商品の変更・キャンセルはお受けできませんのでご注意ください。
※ご注⽂時にカード会社の確認が取れないお客様はカードのお取扱いができない場合もございます。

お引き落とし⽇につきましては、ご利⽤のクレジットカードにより異なります。詳しくはご利⽤のクレジットカード会社に直接お問い合わせください。

クレジットカードのお客様控えは、電子決済で行っておりますので存在しません。
またご利用明細については、カード会社からの利用明細書をご覧ください。

・返金について決済会社経由でご返金いたします。なお、締め日によって一旦代金引き落とし後、翌月以降のご請求時にご返金となる場合がございますので、予めご了承ください。

ピーコック魔法瓶公式オンラインショップの会員登録は無料です。会員登録をせずにご注⽂いただく事はできますが、会員登録をいただくと、⼤変便利にご利⽤いただけます。

・クーポンのご利⽤
・お気に⼊りリストの利⽤
・お届け先情報の登録
・購⼊履歴の閲覧
・領収書発⾏

新規会員登録はこちらから ＞

Membership registration is free.
Please proceed to the new member registration page by clicking on " Member Registration " here.

If your purchase amount is 5,000 yen (tax included) or more, we will ship your order free of charge.

If your total purchase amount is less than 5,000 yen (tax included), shipping fees will vary depending on the product.

<Products>

¥1,760 (tax included) Hokkaido ¥1,430 (tax included) Okinawa Prefecture

For areas other than those listed above,
The fee will be a flat rate of 550 yen (tax included).
*Additional shipping charges may apply to remote islands and some areas.

<Parts>

Parts purchased for 330 yen or less (tax included): Shipping fee 165 yen (tax included)
Parts purchased for 331 yen or more (tax included): Shipping fee 330 yen (tax included)

Please note that products and parts cannot be purchased at the same time. Shipping fees will be charged for each item.

●The product will be delivered within approximately one week after payment of the total amount.
(Excluding natural disasters, traffic conditions, New Year's holidays, Golden Week, summer holidays, etc.)
*Depending on the product/parts availability and delivery address, it may take more than a week.
●When the product arrives, please check the box, bag, etc. for signs of having been dropped or any major scratches or damage, and then stamp or sign the delivery slip as a receipt.
If you notice any such signs, be sure to open the product and check it in front of the delivery person.
Please accept any mailed items as they are.
●When the parts arrive, please check that there are no major scratches or damage to the parts you ordered.
●Shipping is limited to within Japan.
●Shipping is not available on Saturdays, Sundays, or public holidays.

<Products>

●If you order a product, it will be delivered by Yu-Pack, Sagawa Express, or Yamato Transport.

<Parts>

●If you order parts, they will be delivered by Sagawa Express, postal mail, etc.
Please note that we cannot accept any requests.

Products and parts cannot be purchased together. Even if purchased at the same time, they cannot be shipped together. Shipping fees will be charged separately for each item. Thank you for your understanding.

●Initial defects, shipping errors

After checking, we will respond individually. In general, we will replace the product or part with a new one.
We do not accept returns for reasons of customer convenience, except in cases where a defective product or incorrect product or part has been delivered.
If you wish to return a defective product, please contact us in advance by email or phone.
When returning products or parts, please be sure to include your purchase receipt with the return.

●Return deadline

Please contact us within 10 days of receiving the product.
Please note that in such cases, we may not be able to accept the return if the product or parts have been damaged by the customer.

Return shipping fee

Please contact us in advance if you receive a defective product, as we will cover the shipping costs.

Returns will not be accepted in the following cases:

If the product has been opened or used (excluding initial defects)
● If damage occurs to the product while it is in your possession

If the product is defective upon delivery, please contact us by phone or return the product along with your purchase receipt.